Photo courtesy of Joe Flood
If you’re planning a getaway—whether with family, friends or your significant other—having a great car rental experience while your traveling always adds to the overall quality of your trip. One way to ensure you have a great experience is to find a company that offers the top-notch customer service you deserve.
Here are a few things to look for to measure great customer service in a rental car company:
- A Whole Experience Before You Even Make a Purchase – The first thing that can help you measure great customer service is whether or not the company shows an interest in your overall experience, rather than an immediate sale. This means offering everything from insider information about your vacation destination (downloadable city guides, blogs about specific locations, etc.) to providing valuable resources for traveling (blogs about top travel products, apps, etc.) and more.
- Lots of Ways to Communicate – From social media pages and weekly emails, to direct customer-service lines and everything in between, your rental car company of choice should offer several ways to get and stay in touch well after the reservation. See how you can contact E-Z Rent-A-Car now.
- Commitment to Future Growth – This might not necessarily be something you’d look for right off the bat to measure customer service, but it certainly showcases the company’s dedication to a successful future—something you should be looking for if vacationing with rental cars is a frequent occurrence. Your rental car company should be continuously building out new offerings for customers, looking for new and innovative ways to connect, and more.
So while considering your options for rental car companies to use during your trip, consider how great customer service could help make your vacation even better. For more about what to look for in a rental agency, check out our downloadable infographic below!
